The proposed bill establishes a Rail Passenger Bill of Rights aimed at enhancing the experience of passengers on trains operating on regularly scheduled routes within New Jersey and between New Jersey and other states. It outlines specific rights for passengers, including reliable and on-time transportation, accurate information regarding train schedules and delays, courteous service from train operators, and safe, clean train environments. The bill mandates that passenger train operators adhere to various obligations, such as operating trains according to published schedules, providing adequate service to prevent overcrowding, ensuring clear communication about delays, and maintaining clean and accessible train stations.

Additionally, the bill empowers the Office of Consumer Protection within the Division of Consumer Affairs to handle complaints related to violations of the Rail Passenger Bill of Rights. This office is authorized to investigate complaints, request documentation, and refer cases to the Attorney General if necessary. Violations of the bill's provisions could result in civil penalties of up to $1,000, with the enforcement process managed through the Superior Court. The bill also includes provisions for the adoption of necessary rules and regulations to implement its objectives effectively.