This bill mandates that telecommunications companies, including those providing Voice Over Internet Protocol (VoIP) services, must offer prorated refunds or credits to customers who experience service outages lasting longer than 72 hours. The bill specifies that these companies cannot require customers to take any action to receive the adjustment or credit. Additionally, for VoIP or internet-based telephone service providers, the requirement for bill adjustments is limited to residential customers and does not apply during significant events that cause damage to the electric grid. The Board of Public Utilities (BPU) is also authorized to set further exceptions or limitations regarding these provisions.

The bill amends existing laws to include new requirements for telecommunications service providers, ensuring that customers are compensated for prolonged service interruptions. Specifically, it introduces language that mandates the adjustment of bills for both local exchange telecommunications companies and VoIP service providers, reinforcing consumer protection in the telecommunications sector. The bill is set to take effect immediately upon passage.

Statutes affected:
Introduced: 48:2-21.19, 48:17-35