This bill mandates that telecommunications companies, including those providing Voice Over Internet Protocol (VoIP) services, must offer prorated refunds or credits to customers who experience service outages lasting longer than 72 hours. The bill specifies that these companies cannot require customers to take any action to receive the adjustment or credit. Additionally, for VoIP service providers, the requirement for bill adjustments is limited to residential customers and does not apply during significant events that cause damage to the electric grid. The Board of Public Utilities (BPU) is also authorized to set further exceptions or limitations regarding these provisions.

The bill amends existing laws to include new requirements for telecommunications companies, specifically inserting language that mandates the prorated adjustments and credits for service interruptions. It also clarifies that the BPU has the authority to enforce these requirements and to determine any additional exceptions. Overall, the legislation aims to enhance consumer protection by ensuring that customers are compensated for prolonged service outages without additional burdens.

Statutes affected:
Introduced: 48:2-21.19, 48:17-35