This bill mandates the Division of Consumer Affairs in the Department of Law and Public Safety to gather and analyze specific data regarding the processing of applications for professional and occupational licenses. The division is required to compile a comprehensive report detailing various metrics, including the number of outstanding applications, average processing times, common errors in applications, and funding allocated for employee retention and IT improvements. This report must be submitted to the Governor and the Legislature within six months of the bill's enactment.

Furthermore, the bill stipulates that the Attorney General, or a designated representative, will create and implement specialized training for new employees responsible for processing initial applications. Additionally, the Attorney General is tasked with evaluating the potential for outsourcing call intake and response services to organizations that assist individuals seeking licensure. The act is designed to enhance the efficiency and effectiveness of the licensing process while ensuring that the necessary support and training are provided to staff.