This bill mandates that telecommunications companies, including those providing Voice Over Internet Protocol (VoIP) services, must offer prorated refunds or credits to customers who experience service outages lasting longer than 72 hours. The bill specifies that these companies cannot require customers to take any action to receive the adjustments or credits. For VoIP service providers, this requirement is limited to residential customers and excludes outages that occur during significant events causing damage to the electric grid. The Board of Public Utilities (BPU) is also authorized to set additional exceptions or limitations regarding these provisions.

The bill amends existing laws to clarify the responsibilities of telecommunications companies in relation to service interruptions. It includes new legal language that emphasizes the obligation to provide bill adjustments for prolonged outages and outlines the BPU's authority to regulate these practices. The changes aim to enhance consumer protection by ensuring that customers are compensated for extended service disruptions without additional burdens.

Statutes affected:
Introduced: 48:2-21.19, 48:17-35