This bill mandates that telecommunications companies, including those providing Voice Over Internet Protocol (VoIP) services, must offer prorated refunds or credits to customers who experience service outages lasting longer than 72 hours. The bill specifies that these companies cannot require customers to take any action to receive the adjustments or credits. For VoIP service providers, the requirement applies only to residential customers and excludes outages that occur during significant events that damage the electric grid. The Board of Public Utilities (BPU) is also authorized to set additional exceptions or limitations regarding these provisions.

The bill amends existing laws to clarify the responsibilities of telecommunications companies in relation to service interruptions. It includes new language that allows the BPU to require bill adjustments for both traditional telecommunications services and VoIP services, ensuring that customers are compensated for prolonged outages. The legislation aims to enhance consumer protection and accountability within the telecommunications industry by ensuring that customers are not left without recourse during extended service disruptions.

Statutes affected:
Introduced: 48:2-21.19, 48:17-35