This bill mandates that telecommunications, cable television, and Internet service providers in New Jersey must allow service recipients to terminate their service contracts without incurring early termination fees if they receive a physician's order to relocate to a long-term care facility for at least 90 days. The service recipient is required to provide at least 45 days' notice before the termination, unless a physician's order necessitates immediate relocation, in which case the notice requirement is waived, allowing termination within 48 hours. The service provider must supply a standard termination form upon request, which must be completed by both the service recipient and their physician. If a representative is acting on behalf of the service recipient, they must provide the standard form along with documentation proving their authority.
Additionally, the bill allows service providers to request written proof of the service recipient's relocation to a long-term care facility. In such cases, a notice of termination and a letter from the physician, submitted no later than 45 days before the requested termination date, will be considered sufficient proof. Importantly, the bill clarifies that service recipients remain responsible for returning any equipment and for any charges related to unreturned equipment or amounts owed for purchased equipment.