The bill establishes the Office of the Ombudsman for Mental Health and Addiction Services within the Department of the Treasury, while ensuring the office operates independently from departmental supervision. The Governor is tasked with appointing an Ombudsman who possesses the necessary qualifications, integrity, and communication skills to effectively support individuals dealing with mental illness and addiction. The ombudsman will oversee the office's operations and staff to fulfill its mission.

The duties of the Ombudsman include assisting individuals in finding appropriate treatment facilities, ensuring proper care for patients in mental health programs, providing educational resources, and creating public information initiatives about the office's services. Additionally, the ombudsman is required to maintain confidentiality regarding communications received during their duties, except when disclosure is necessary with consent. The ombudsman will also produce an annual report detailing the services provided and recommendations for improving state support for individuals with mental health and addiction issues, which will be submitted to the Commissioner of Human Services, the Governor, and the Legislature.