This bill mandates that the New Jersey Motor Vehicle Commission (MVC) establish a telephone call center within the state to assist individuals with online transactions and navigation of the MVC's website. The call center must be staffed by commission employees or contracted personnel and be operational during weekdays from 8:30 a.m. to 4:30 p.m. The services provided will be available in both English and Spanish, and the MVC is permitted to enhance support through web-based tutorials and recorded messages to minimize staffing requirements.

Additionally, the MVC is required to produce and publish quarterly performance metric reports on its website, detailing various statistics related to the call center's operations. These reports must include information such as the total number of calls received, individual wait times, the purposes of the calls, and the duration of each call. This initiative aims to improve customer service and transparency regarding the efficiency of the MVC's online assistance services.