This bill amends the existing law regarding the Office of the Consumer Advocate by modifying its composition and objectives. It introduces new qualifications for the consumer advocate, allowing for the appointment of a professional engineer or economist in addition to a qualified attorney. The bill also changes the staffing requirements, specifying that the consumer advocate should consider appointing at least one attorney and potentially additional attorneys, rate analysts, or economists, rather than solely rate analysts. Furthermore, a new paragraph emphasizes that the consumer advocate's primary focus should be on ensuring that residential utility customers receive safe and reliable service at the lowest possible cost while maximizing customer freedom and autonomy.

Additionally, the bill establishes a Residential Ratepayers Advisory Board to oversee the Office of the Consumer Advocate. This board will consist of public members representing various interests, including residential ratepayers, the elderly, the disabled, and low-income individuals. The board will meet quarterly, provide recommendations regarding the reappointment of the consumer advocate, and may recommend removal if the advocate fails to fulfill their duties. The bill also includes provisions for the board to receive administrative support from the Office of the Consumer Advocate and outlines the terms of service for board members. Overall, the bill aims to enhance the effectiveness and accountability of the consumer advocate in serving residential utility customers.

Statutes affected:
Introduced: 12-P:5, 12-P:16, 53-E:7, 94:1-a, 363:28-a, 363-A:2, 365:37, 369-B:2, 374-F:11
As Amended by the House: 363:28