This bill mandates the Department of Education to create and maintain a comprehensive tracking system for all state complaints related to special education services. The new section, 186-C:5-a, outlines specific information that must be included in the tracking system, such as the date the complaint was filed, contact information for the complainant, details about the respondent (including the public school involved), a summary of the allegations, key dates in the complaint process, status updates, and the outcome of the complaint. Additionally, the department is required to make summaries of all state complaints and their outcomes available on its website within 30 days of the final decision, while ensuring that personally identifiable information is redacted to comply with privacy laws.

Furthermore, the bill stipulates that the Department of Education must publish an annual report starting July 1, 2026, summarizing the complaint data from the previous calendar year. This report will include the total number of complaints filed, the number resolved, an analysis of any patterns or systemic issues identified, and actions taken by the department to address these issues. The effective date of this act is set for September 1, 2025.