This bill aims to enhance customer service for Medicaid clients in Montana by implementing several key improvements. It mandates that the Department of Public Health and Human Services (DPHHS) accept applications and renewals online and via phone, and allows for electronic document submissions. The bill also requires the department to communicate with clients through text messaging and email, provide an expected wait time and callback option for hotline callers, and ensure that all written materials are in plain language and translated into the state's five most commonly spoken languages. Additionally, the bill sets a target for ex parte renewal rates and requires quarterly reporting to the legislature on various metrics related to Medicaid client service.

Furthermore, the bill includes provisions for reopening local offices of public assistance by June 30, 2026, and outlines specific factors the department must consider when determining office locations. It amends existing law to streamline the process for combining counties into administrative units for public assistance. The bill also appropriates $3 million from the general fund for the implementation of these changes over the next biennium. Overall, the legislation seeks to improve accessibility and efficiency in the Medicaid program while ensuring better communication and service for clients.

Statutes affected:
LC Text: 53-2-301
HB0510_1(1): 53-2-301
HB0510_1: 53-2-301