House Bill No. introduced by S. Howell aims to enhance customer service within the Montana Medicaid program by implementing several key changes. The bill mandates that the Department of Public Health and Human Services (DPHHS) improve client-facing technology to ensure optimal mobile functionality, allowing applications, renewals, and required document submissions to be processed online and via phone. Additionally, the DPHHS is required to provide an expected wait time and a callback option for hotline callers, as well as to communicate with members through text messaging and email. Written Medicaid applications and renewal notices must be in plain language and translated into the state's five most commonly spoken languages. The bill also establishes quarterly reporting requirements to the legislature regarding Medicaid client service metrics.

Furthermore, the bill includes a provision for a one-time appropriation of $200,000 from the general fund to support the implementation of these changes. Notably, the previous requirement for the DPHHS to reopen offices of public assistance has been deleted, indicating a shift in focus towards enhancing digital services rather than physical office locations. The bill sets a target for ex parte renewal rates and outlines specific definitions related to the renewal process, ensuring clarity and accountability in the administration of Medicaid services.

Statutes affected:
LC Text: 53-2-301
HB0885_1(1): 53-2-301
HB0885_1(2): 53-2-301
HB0885_1(3): 53-2-301
HB0885_1(4): 53-2-301
HB0885_1(5): 53-2-301
HB0885_1: 53-2-301
HB0885_2(1): 53-2-301
HB0885_2(2): 53-2-301
HB0885_2(3): 53-2-301
HB0885_2(4): 53-2-301
HB0885_2(5): 53-2-301
HB0885_2(6): 53-2-301
HB0885_2(7): 53-2-301
HB0885_2(8): 53-2-301
HB0885_2(9): 53-2-301
HB0885_2: 53-2-301