The bill seeks to modernize the operations of motor vehicle dealers, manufacturers, and distributors while enhancing consumer protections. It introduces a provision that exempts certain electronic sales contracts from existing regulations, contingent upon the seller notifying the buyer at the time of sale. Additionally, the bill imposes restrictions on manufacturers and distributors, preventing them from coercing dealers to relocate or mandating purchases from specific vendors without alternatives. It also establishes guidelines for customer data handling, ensuring that manufacturers and distributors cannot share or sell this information without dealer consent.

Moreover, the bill outlines a structured mediation process for disputes between dealers and manufacturers or distributors regarding warranty claims, requiring parties to select an independent mediator within twenty-one days of a mediation demand. If they fail to do so, the attorney general will appoint one. Mediation must be completed within sixty days, with costs shared equally, and the filing period for any legal action is paused until thirty days after mediation concludes. The bill also amends Section 59 of Chapter 140 of the General Laws, allowing individuals to appeal the approval of a Class 1 license within ten days and granting standing to Class 1 licensees to challenge the issuance of licenses to others. The registrar is responsible for creating rules for this appeal process and must make a decision within thirty days, with the option for dissatisfied parties to appeal to the superior court.

Statutes affected:
Bill Text: 93-48, 93B-4, 140-59