The bill establishes the Office of the Veteran Advocate in Massachusetts, which operates independently from any executive agency. This office is responsible for ensuring that veterans receive humane treatment, timely services, and assistance in accessing benefits. It will coordinate with local Veterans Service Officers (VSOs), assess care provided by executive agencies, and investigate serious incidents affecting veterans. The office is also mandated to develop internal procedures for effective performance and act as a liaison with state and federal agencies, with an annual public report on its activities to enhance transparency.

Additionally, the bill amends Massachusetts General Law Chapter 115, focusing on the roles and responsibilities of VSOs. It introduces new certification and training requirements for VSOs, mandating completion of training and certification from the Executive Office of Veterans Services (EOVS) within six months of appointment. The bill emphasizes the need for VSOs to assist veterans in exploring all available financial aid options and outlines the eligibility criteria and application process for veterans seeking assistance. It also addresses challenges faced by part-time VSOs regarding federal accreditation requirements and includes provisions for the reimbursement process for municipalities providing financial assistance to veterans. Overall, the legislation aims to enhance support for veterans by ensuring well-trained VSOs can effectively navigate the complexities of veterans' benefits.