The bill mandates a comprehensive review and update of the case management delivery model used by the Massachusetts Department of Mental Health (DMH). It requires DMH to submit a report detailing best practices for publicly-operated case management services at least 90 days before any changes to the delivery model. The report emphasizes the need for DMH to adapt its approach to align with current evidence-based practices, particularly for individuals with comorbidities and social determinants of health. It outlines various case management models, such as Standard Case Management, Critical Time Intervention, Intensive Case Management, and Assertive Community Treatment, and stresses the importance of accessibility and flexibility in services, including innovative approaches like Drop-In Case Management.

Furthermore, the bill introduces new legal language that underscores the significance of care planning, goal setting, plan implementation, monitoring and evaluation, and client advocacy as essential components of case management practice. It highlights the necessity of conducting comprehensive needs assessments to identify gaps between clients' current situations and desired outcomes, evaluating areas such as mental health, housing, and employment. The results of these assessments are crucial for developing personalized case management plans that connect clients with appropriate resources and monitor their progress. The bill ultimately aims to ensure that DMH's case management services are responsive, effective, and aligned with best practices in the field.