The bill introduces new requirements for wheelchair repair and consumer protection, specifically focusing on complex rehabilitation technology wheelchairs. It amends Chapter 93 of the General Laws by adding Section 107A, which defines key terms such as "authorized wheelchair dealer," "consumer," and "timely repair." Authorized dealers are mandated to provide timely repairs within ten business days and must maintain accessible communication channels for repair requests. Additionally, the bill stipulates that manufacturers and dealers must fulfill repair orders from their inventory or through written subcontracts, ensuring that consumers have the right to seek damages for violations of these provisions.

Furthermore, the bill amends several chapters of the General Laws (118E, 175, 176A, 176B, 176G, and 176O) to establish that preauthorization for repairs of complex rehabilitation technology wheelchairs is not required unless the original prescription is over five years old. This change aims to streamline the repair process for consumers and enhance access to necessary wheelchair services. The Attorney General is also granted the authority to create regulations for the implementation and enforcement of these new provisions.

Statutes affected:
Bill Text: 176O-25