The bill mandates the Massachusetts Department of Transportation (MassDOT) to produce an annual report on the performance management program for Regional Transit Authorities (RTAs) for Fiscal Year 2024. This report will evaluate key performance metrics such as ridership, customer service, asset management, financial performance, and safety, particularly in the context of the recovery of RTA ridership post-pandemic. The legislation emphasizes the importance of state contract assistance (SCA) in funding operational needs and enhancing accountability. It also introduces new performance metrics, including "Fixed Route OTP," "Demand Response OTP," and "Scheduled Trips Operated," while deleting outdated metrics to better reflect current operational realities.

Additionally, the bill outlines specific performance targets for each RTA, including farebox recovery ratios and operating expenses per vehicle revenue mile. It highlights the significant increase in state funding for RTAs, which has been utilized to enhance service hours and expand fare-free programs. The bill also emphasizes the importance of safety performance metrics, such as "Fatality Rate (per 1M VRM)" and "Injury Rate (per 1M VRM)," to ensure accountability in transit operations. Overall, the proposed changes aim to improve the efficiency, safety, and accessibility of public transportation services across Massachusetts, while fostering transparency and data-driven decision-making.