The bill outlines the ongoing efforts of the Executive Office of Labor and Workforce Development (EOLWD) to modernize and transform the unemployment insurance compensation benefits system in Massachusetts. This report serves as the eleventh quarterly update, detailing the progress made in developing an online delivery system that aims to provide efficient and accessible services to both the workforce and employers. Key goals include improving customer experience, ensuring program integrity, and maintaining compliance with federal and state laws. The EOLWD has been actively consulting with an Advisory Council to gather insights on accessibility, fair access, and adherence to unemployment law, which has led to the incorporation of new accessibility standards and alternate methods of access for individuals facing barriers to online systems.

The report highlights the successful launch of the first phase of the new unemployment system, which focuses on employer registration and tax administration, and outlines plans for the second phase, which will address unemployment benefits. The EOLWD is committed to ongoing collaboration with the Advisory Council, conducting usability and accessibility testing, and ensuring that the system meets all necessary guidelines. The final release of the unemployment system is projected for May 2025, with continuous stakeholder engagement and feedback being prioritized throughout the development process.