House Bill No. [insert number] enacts Chapter 70 of Title 51 of the Louisiana Revised Statutes, specifically R.S. 51:3301, which establishes regulations regarding the reimbursement of utility overcharges. The bill defines key terms such as "customer," "overcharge," and "utility provider," clarifying that a utility provider is any entity regulated by the Public Service Commission or a local government that supplies water, gas, or electric services.
Under the new provisions, if a utility provider overcharges a customer, they are required to reimburse the overcharged amount in full within ninety days of discovering the overcharge. This reimbursement must be labeled as an "overcharge reimbursement" or a similar description, unless directed otherwise by the utility's regulator. Additionally, if the customer has terminated their service, the utility must send the reimbursement to the customer's last known address within the same ninety-day timeframe.