The House Resolution urges the Office of Motor Vehicles (OMV) in Louisiana to establish a uniform protocol for managing system outages. This initiative aims to reduce disruptions to scheduled appointments, improve scheduling procedures, and enhance overall customer service. The resolution highlights ongoing issues with unanticipated system outages that have led to confusion, extended wait times, and a lack of communication from OMV personnel, resulting in diminished public confidence and increased frustration among citizens who rely on these essential services.

To address these challenges, the resolution calls for the implementation of real-time customer feedback mechanisms, accountability for improper service denials, and improved reporting practices. Additionally, it emphasizes the need for continued appointment scheduling during system downtimes to minimize inconvenience for customers. The OMV is also required to submit a report detailing its findings and progress to the House Committee on Transportation, Highways and Public Works by August 1, 2026.