The House Resolution urges the Office of Motor Vehicles (OMV) in Louisiana to establish a uniform protocol for managing system outages. This initiative aims to reduce disruptions to scheduled appointments, improve scheduling procedures, and enhance overall customer service. The resolution highlights ongoing issues with unanticipated system outages that have led to frustration among citizens, as appointments are often not honored, and customers are left to navigate rescheduling without adequate support. Additionally, it calls for the implementation of real-time customer feedback mechanisms and accountability measures for OMV staff regarding service denials.

The resolution emphasizes the need for comprehensive reforms to address the deficiencies in service delivery and communication at OMV locations. It points out that the lack of standardized training and oversight has resulted in inconsistent service and diminished public confidence. To ensure accountability and improvement, the OMV is requested to submit a report detailing its findings and actions taken to the House Committee on Transportation, Highways, and Public Works by August 1, 2026.