This bill enacts R.S. 33:4159.3, which introduces new provisions for the sewerage and water board of New Orleans regarding customer billing and dispute resolution. It mandates that every residential customer be offered the option to pay a fixed monthly rate for services, calculated based on their average monthly usage from recent water meter readings. Customers who choose this fixed rate will continue to be billed this amount until an automated meter is installed at their residence. Additionally, the bill establishes an arbitration program for customers who dispute their bills, which includes the appointment of arbiters for each councilmanic district to handle residential and commercial disputes.

The arbitration process requires that each team of arbiters hold regular appointment days in public facilities to address customer disputes. If a customer is dissatisfied with the arbiter's decision, they have the right to appeal to the city council. The bill also defines "residential customer" and "commercial customer" for clarity. Furthermore, it stipulates that residential customers must be informed of their fixed rate bill within 120 days of the bill's effective date.