This bill enacts R.S. 33:4159.3, which introduces new provisions for the sewerage and water board of New Orleans regarding customer billing and dispute resolution. It mandates that every residential customer be offered the option to pay a fixed monthly rate for services, calculated based on their average monthly usage from recent water meter readings. Customers who choose this fixed rate will continue to be billed this amount until an automated meter is installed at their residence. Additionally, the bill establishes an arbitration program for customers who dispute their bills, which includes the appointment of arbiters for each councilmanic district to handle disputes and ensure fair resolution.

The arbitration process requires that each team of arbiters hold regular appointment days in public facilities to meet with customers and review their cases. If an arbiter finds that the disputed bill or fixed rate is inappropriate, they will notify the board to adjust the amount accordingly. Customers dissatisfied with the arbiter's decision have the right to appeal to the city council. The bill aims to enhance transparency and fairness in billing practices for residential customers of the sewerage and water board, ensuring they are informed of their billing options and have a clear path for addressing disputes.