Senate Resolution No. by Senator Harris urges the New Orleans Sewerage and Water Board to review and improve its current billing policies and procedures for sewerage, water, and drainage services. The resolution highlights the historical context of the Board's establishment and its funding mechanisms, noting that residents have increasingly questioned the accuracy of their water bills, particularly after the implementation of a new billing system in 2018 that failed to resolve these issues. The resolution emphasizes the need for a more efficient and accurate billing system, which should include provisions for adjusting customer debts, offering discounts to vulnerable populations, eliminating arbitrary estimated billing, and enhancing customer service and communication.

Furthermore, the resolution calls for the Sewerage and Water Board to provide quarterly written reports to the Senate Committee on Local and Municipal Affairs regarding the status of its billing policies and procedures. The intent is to ensure that the Board takes necessary steps to address the concerns of residents and improve the overall billing experience for the community. A copy of the resolution will be transmitted to the executive director of the New Orleans Sewerage and Water Board to facilitate this process.