Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that, if a person provides a service to a consumer and the provision of the service requires entry to the consumer's dwelling or requires the consumer to be present at the consumer's property for the service to be provided, the service provider shall: (1) schedule an appointment with the consumer; and (2) provide the consumer with reasonable notice of an estimated time or range of times during which the service provider will arrive to provide the service. Provides that, if the service provider fails satisfy those requirements or arrive within 30 minutes of the stated time, the service provider shall not charge the consumer any fee or additional charge if the consumer is not present when the service provider arrives. Provides that a violation of the provision constitutes an unlawful practice within the meaning of the Act.
Senate Committee Amendment No. 1: Provides that if the service provider fails to provide a specified notice to the consumer, the service provider shall not charge the consumer any fee or additional charge if the consumer is not present when the service provider arrives.
Senate Floor Amendment No. 2: Replaces everything after the enacting clause. Reinserts the provisions of the introduced bill, as amended by Senate Amendment No. 1, with the following changes. Creates the Service Appointment Fairness Act. Inserts the amendatory provisions as the provisions of the new Act. Provides that a violation of specified provisions constitutes an unlawful practice under the Consumer Fraud and Deceptive Business Practices Act. Provides that all remedies, penalties, and authority granted to the Attorney General or the State's Attorney by the Consumer Fraud and Deceptive Business Practices Act shall be available to the Attorney General or the State's Attorney for the enforcement of the provisions. Provides that any person who suffers actual damage as a result of a violation of the Act may bring an action under the Consumer Fraud and Deceptive Business Practices Act. Amends the Consumer Fraud and Deceptive Business Practices Act to make a conforming change.

Statutes affected:
Introduced: 815 ILCS 505/2
Engrossed: 815 ILCS 505/2
Enrolled: 815 ILCS 505/2