Amends the 2-1-1 Service Act. Makes changes to a provision concerning the designation of a lead entity to administer the statewide 2-1-1 system. Requires the lead entity to have: (1) demonstrated expertise in providing access to health and human services; and (5) a demonstrated track record of securing diversified funding sources in order to support sustainable operation of 2-1-1. Requires the lead entity to establish standards consistent with prevailing national standards established for providing information about and referrals to human services agencies to 2-1-1 callers. Requires the lead entity to provide annual reports to the Department of Human Services on the 2-1-1 system, including information on call volume and interactions, caller demographics, reasons for contact, service referral gaps, and other matters. Makes changes to the definitions of "approved 2-1-1 service provider", "2-1-1 service area", and "Human services". Removes the definitions for "pay telephone", "private branch exchange", and "recognized 2-1-1 service provider". Amends the Human Services 2-1-1 Collaboration Board Act. Provides that the Act is repealed on July 1, 2025. Effective immediately.
Senate Floor Amendment No. 1: Replaces everything after the enacting clause. Reinserts the provisions of the introduced bill with the following changes: Provides that the lead entity's approval of a 2-1-1 service provider shall be contingent upon the provider continuing to meet minimum qualifications, as determined by the lead entity, and on the provider's ability to receive and retain accreditation. Permits the lead entity to remove an approved 2-1-1 service provider for failure to meet the minimum qualifications, or for failure to perform activities required under the 2-1-1 Service Act or its contract with the lead entity.

Statutes affected:
Introduced: 20 ILCS 1335/5, 20 ILCS 1335/10, 20 ILCS 1335/20, 20 ILCS 1335/30, 20 ILCS 1335/45, 20 ILCS 1335/55, 20 ILCS 1335/60, 20 ILCS 3956/90
Engrossed: 20 ILCS 1335/5, 20 ILCS 1335/10, 20 ILCS 1335/20, 20 ILCS 1335/30, 20 ILCS 1335/45, 20 ILCS 1335/55, 20 ILCS 1335/60, 20 ILCS 3956/90
Enrolled: 20 ILCS 1335/5, 20 ILCS 1335/10, 20 ILCS 1335/20, 20 ILCS 1335/30, 20 ILCS 1335/45, 20 ILCS 1335/55, 20 ILCS 1335/60, 20 ILCS 3956/90