The bill establishes a pilot program aimed at improving customer service for specific state agencies by implementing a "callback queue" system. This system allows callers to leave their phone numbers to receive a return call instead of being left on hold or receiving no answer. The pilot program will be utilized by the Department of Commerce for calls related to reemployment assistance and by the Department of Children and Families for inquiries about public benefits and services. All calls must be returned in the order they were received by the end of the next business day.

Additionally, the bill mandates that participating departments submit a report to the Legislature by December 31, 2027, detailing the effectiveness of the pilot program, any suggested changes, and recommendations for its continuation or expansion. The bill amends section 23.30 of the Florida Statutes to include these provisions and is set to take effect on July 1, 2026.