The bill establishes a pilot program aimed at improving customer service callback queues for specific state agencies in Florida. It defines a "callback queue" as a system that allows callers to leave their phone numbers to be contacted later, rather than being left unanswered or on hold. The pilot program mandates that the Department of Commerce and the Department of Children and Families implement this system for returning calls related to reemployment assistance and public benefits, respectively. All calls must be returned in the order they were received by the end of the next business day.

Additionally, the bill requires participating departments to report their findings on the pilot program's effectiveness to the Legislature by December 31, 2027. This report should include any suggested changes and recommendations regarding the continuation or expansion of the program. The act is set to take effect on July 1, 2026.