The bill amends section 627.748 of the Florida Statutes to introduce a formal definition of "deactivation" for transportation network company (TNC) drivers, which refers to the process by which a driver loses authorization to accept rides through the TNC's digital network. It outlines specific circumstances under which deactivation may occur, such as poor rider ratings or violations of safety policies. Additionally, the bill mandates that TNCs establish a clear, written deactivation policy that includes provisions for drivers to appeal their deactivation decisions.

Furthermore, the bill requires TNCs to contract with a nonprofit organization experienced in assisting diverse populations to help drivers navigate the appeals process. TNCs must review appeals within 30 days and assess whether the driver likely violated company policies. Deactivated drivers have the right to appeal to a third-party arbitrator, with a specified method for selecting the arbitrator if an agreement cannot be reached. The bill also clarifies that drivers retain the right to pursue legal action in court regarding their deactivation circumstances. The act is set to take effect on July 1, 2025.