This bill amends Florida Statutes to establish a mandatory procedure for resolving disputed property insurance claims, replacing the previous alternative procedure. It mandates that insurers inform policyholders about this new process at the time of policy issuance and renewal, as well as during a declared state of emergency. The Department of Financial Services is responsible for creating a consumer information pamphlet to educate policyholders on their rights and the new claims process. The bill allows policyholders to file a petition with the Division of Administrative Hearings to resolve claims, detailing the requirements for both the petition and the insurer's response.

Additionally, the bill repeals existing statutes related to appraisal clauses and alternative dispute resolution methods in property insurance contracts, specifically Sections 627.70153 and 627.70154. It introduces a new section, 627.70156, which designates the homeowners insurer as the primary insurer responsible for payment when a claim is submitted under a homeowners insurance policy, even if the insured has separate windstorm or flood insurance. The legislation also modifies dispute resolution processes for claims under the Citizens Property Insurance Corporation, updates the tolling period for insurers' duties during alternative dispute resolution, and ensures policyholders are informed about their rights regarding sinkhole insurance claims. The act is set to take effect on July 1, 2025.

Statutes affected:
S 1508 Filed: 627.7015, 627.351, 627.70131, 627.7074