The bill amends the Florida Customer Service Standards Act by introducing a new requirement for state departments to implement a callback queue system for customers who contact them by telephone. Specifically, it adds a new provision that allows customers the option to be placed in a callback queue, enabling them to maintain their place in line and receive a call at a later designated time, rather than waiting on hold or having their calls go unanswered.

Additionally, the bill redesignates existing paragraphs within the statute to accommodate this new requirement. The effective date for this change is set for July 1, 2025, allowing state departments time to implement the necessary systems to enhance customer service.