The bill amends the Florida Customer Service Standards Act by introducing a new requirement for state departments to implement a callback queue system for telephone customers. Specifically, it adds a provision that allows customers who contact state departments by phone to opt for a callback instead of waiting on hold or having their calls continuously ring. This new measure aims to enhance customer service by ensuring that individuals can maintain their place in line while receiving a call at a later designated time.

The effective date for this new requirement is set for July 1, 2025. Additionally, the bill includes a reorganization of existing paragraphs within the statute, redesignating paragraphs (e) through (k) as (f) through (l) to accommodate the new insertion.