The bill amends the Florida Customer Service Standards Act by introducing a new requirement for state departments to implement a callback queue system for telephone customers. Specifically, it mandates that when customers contact state departments by phone, they should have the option to be placed in a callback queue. This allows customers to maintain their position in line and receive a call back at a later designated time, rather than waiting on hold or having their calls go unanswered.

Additionally, the bill redesignates existing paragraphs within the statute to accommodate the new provision. The effective date for this change is set for July 1, 2025. This initiative aims to enhance customer service standards within state departments by providing a more efficient and user-friendly communication option for citizens.