The bill amends the Florida Customer Service Standards Act by introducing a new requirement for state departments to implement a callback queue system for customers who contact them by telephone. Specifically, it adds a provision that allows customers the option to be placed in a callback queue, enabling them to maintain their position in line and receive a call at a later designated time, rather than waiting on hold or having their calls go unanswered.

This change is part of a broader effort to enhance customer service standards within state departments. The bill is set to take effect on July 1, 2025, providing time for the necessary adjustments to be made in order to comply with the new requirement.