The proposed bill establishes new regulations regarding the disconnection of residential utility services, specifically for electric, public, and water utilities. It prohibits these utilities from disconnecting service for nonpayment under certain conditions, such as when the forecasted heat index is at or above 90 degrees Fahrenheit or when temperatures are at or below 32 degrees Fahrenheit within 48 hours of the scheduled disconnection. Additionally, the bill mandates that utilities waive reconnection and late fees under similar extreme weather conditions and prohibits disconnections on weekends and holidays. Utilities are also required to refer to the National Weather Service for weather forecasts and provide clear communication regarding their disconnection policies to customers.

Furthermore, the bill outlines specific notice requirements for utilities, including delivering notifications of nonpayment and disconnection in multiple languages and through various methods such as mail, email, and text messages. It establishes penalties for utilities that violate these regulations, allowing affected customers to seek damages and attorney fees. The bill aims to protect residential customers from disconnections during extreme weather events and ensures that utilities cannot recover costs incurred while complying with these new regulations. The act is set to take effect on July 1, 2025.