The proposed bill establishes new regulations regarding the disconnection of residential utility services, specifically for electric, public, and water utilities. It prohibits these utilities from disconnecting service for nonpayment under certain conditions, such as when the forecasted heat index is at or above 90 degrees Fahrenheit or the temperature is at or below 32 degrees Fahrenheit within 48 hours of the scheduled disconnection. Additionally, disconnections are not allowed on weekends or state holidays, and utilities must waive reconnection and late fees in specified circumstances. The bill also mandates that utilities provide clear communication regarding their disconnection policies and notify customers of nonpayment through various methods, including mail, email, and text messages.

Furthermore, the bill outlines penalties for utilities that violate these regulations, allowing affected customers to seek damages or court costs. It emphasizes the importance of customer health and safety by allowing utilities to voluntarily suspend disconnections during extreme weather events or emergencies. The act is set to take effect on July 1, 2025, and aims to protect residential customers from service disconnections during critical weather conditions while ensuring they are informed about their payment options and assistance programs.