The proposed bill establishes new regulations regarding the disconnection of residential utility services, specifically for electric, public, and water utilities. It prohibits these utilities from disconnecting service for nonpayment under certain conditions, such as when the forecasted heat index is at or above 90 degrees Fahrenheit or the temperature is at or below 32 degrees Fahrenheit within 48 hours of the scheduled disconnection. Additionally, the bill mandates that utilities waive reconnection and late fees in similar circumstances and prohibits disconnections on weekends and holidays. Utilities are also required to provide clear communication regarding their disconnection policies and to deliver notices of nonpayment in multiple languages and through various methods.

Furthermore, the bill outlines penalties for utilities that violate these regulations, including liability for damages to unlawfully disconnected customers and the potential for injunctive relief. It emphasizes the importance of customer health and safety during extreme weather events and allows utilities to voluntarily suspend disconnections in such situations. The act is set to take effect on July 1, 2025.