The proposed bill establishes new regulations regarding the disconnection of utility services for residential customers in Florida. It prohibits electric, public, and water utilities from disconnecting service for nonpayment under certain conditions, such as when the forecasted heat index is at or above 90 degrees Fahrenheit or the temperature is at or below 32 degrees Fahrenheit within 48 hours of the scheduled disconnection. Additionally, the bill mandates that utilities waive reconnection and late fees in these circumstances and prohibits disconnections on weekends and holidays. Utilities are also required to provide clear communication regarding their disconnection policies and to notify customers of nonpayment through multiple methods.

Furthermore, the bill outlines penalties for utilities that violate these regulations, including liability for damages to unlawfully disconnected customers. It emphasizes the importance of customer health and safety by allowing utilities to voluntarily suspend disconnections during extreme weather events or emergencies. The bill aims to protect vulnerable residential customers from losing essential utility services during critical weather conditions and ensures that they are informed about available assistance programs. The act is set to take effect on July 1, 2025.