The Florida Senate
BILL ANALYSIS AND FISCAL IMPACT STATEMENT
(This document is based on the provisions contained in the legislation as of the latest date listed below.)
Prepared By: The Professional Staff of the Committee on Rules
BILL: CS/SB 1074
INTRODUCER: Banking and Insurance Committee and Senator Calatayud
SUBJECT: Debt Relief Services
DATE: February 20, 2024 REVISED:
ANALYST STAFF DIRECTOR REFERENCE ACTION
1. Moody Knudson BI Fav/CS
2. Baird McKay CM Favorable
3. Moody Twogood RC Favorable
Please see Section IX. for Additional Information:
COMMITTEE SUBSTITUTE - Substantial Changes
I. Summary:
CS/SB 1074 establishes an exception to the credit counseling services provisions in Part IV of
ch. 817, F.S., for any telemarketer or seller who:
 Provides any debt relief service within the scope of specified federal telemarketing laws;
 Is required to comply with such federal regulation; and
 Does not receive from the debtor and disburse to a creditor any money or other thing of
value.
The bill defines the terms “telemarketer,” “seller,” and “debt relief service” to have the same
meaning as in the Telemarketing Sales Rule, 16 C.F.R. s. 310.2.
The bill has an effective date of July 1, 2024.
II. Present Situation:
Credit counseling agencies operating in Florida may provide services that meet the definition of
“debt relief services” under Federal law and also fall within the definition of “debt management
services” under Florida law.
Telemarketers who sell debt relief services are regulated under federal law, which defines “debt
relief services” as:
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[A]ny program or service represented, directly or by implication, to renegotiate,
settle, or in any way alter the terms of payment or other terms of the debt between
a person and one or more unsecured creditors or debt collectors, including, but not
limited to, a reduction in the balance, interest rate, or fees owed by a person to an
unsecured creditor or debt collector.1
Under Florida law, “debt management services” are defined as “services provided to a debtor by
a credit counseling organization for a fee to:
 Effect the adjustment, compromise, or discharge of any unsecured account, note, or other
indebtedness of the debtor; or
 Receive from the debtor and disburse to a creditor any money or other thing of value.”2
Providers of services captured by both of the foregoing definitions are therefore subject to
Federal law regulating debt relief services and the credit counseling services provisions in ch.
817, F.S. Some providers that sell debt relief services, who comply with compensation
requirements under federal law but fail to comply with the compensation requirements under
Florida law for credit counseling agencies that provide debt management services, are at risk of
being subjected to private causes of action under the Florida Deceptive and Unfair Trade
Practices Act (FDUTPA)3 for violating provisions of ch. 817, F.S.4
Debt Relief Services in Florida
Consumer Debt Relief Initiative and American Association of Debt Relief report that
approximately 180 debt settlement/debt resolution companies currently provide debt relief
services to Floridians. Based on data points and general information provided by payment
processors and industry leading organizations, there are approximately 325,000 Floridians who
are actively enrolled in debt relief services, which is expected to increase in the next couple of
years to more than 400,000 Floridians. With respect to debt settlement plans:5
 The average debt is approximately $30,000 spread over 6.7 accounts;
 The average income for enrolled consumers is approximately 10-15% above average
household income;
 The average credit score for an enrolled consumer is 590;
 The average length of a plan is approximately 38 months; and
 The average monthly payment deposited into the client’s personal dedicated account is
approximately $465.
Currently, more than $5.6 billion of Floridians’ unsecured debt is enrolled in debt settlement
plans.6
1
16 C.F.R. s. 310.2(o)
2
Section 817.801(4), F.S.
3
Part II of ch. 501, F.S.
4
Section 817.806(1), F.S.
5
Email from Kelly C. Mallette, Ronald L. Book, P.A., to Jacqueline Moody, Senior Attorney, Florida Senate Committee on
Banking and Insurance, Additional Information [Relating to SB 1074], (Jan. 18, 2024) (on file with Senate Committee on
Banking and Insurance) (attaching “Debt Relief Services”).
6
Id.
BILL: CS/SB 1074 Page 3
Federal law
There are no federal laws that require credit counseling agencies to be licensed. As required
under federal bankruptcy laws, however, the U.S. Department of Justice publishes a list of credit
counseling agencies that are approved pursuant to this law.7 According to the Consumer
Financial Protection Bureau, credit counseling organizations are nonprofit organizations and
provide services relating to:8
 Providing guidance on managing money and debts;
 Providing the consumer with a credit report or free educational materials and workshops;
 Assisting with developing a budget; and
 Creating and organizing a debt management plan to reduce the consumer’s debt.
A consumer under a debt management plan makes payments to the credit counseling agency
each month or pay period and the agency makes monthly payments to each of the consumer’s
creditors.9 Under a debt management plan, a consumer may reduce their debt payment and save
more money in interest than the fees required for the credit counseling service.10
Federal Debt Relief Services Regulation
The Telemarketing and Consumer Fraud and Abuse Prevention Act (the Telemarketing Act), 15
U.S.C. ss. 6101-6108, requires the Federal Trade Commission (FTC) to adopt rules prohibiting
deceptive or other abusive telemarketing11 acts or practices. The Telemarketing Act sets out
specific provisions that must be contained in the rules, including, but not limited to, a provision
that requires any person engaged in telemarketing for the sale of goods or services to promptly
and clearly disclose that the purpose of the call is to sell the services, the nature and price of the
services, and any other disclosures required by the FTC.12 The FTC has adopted the required
rules in the Telemarketing Sales Rule (TSR). The Telemarketing Act authorizes any state to
bring a civil action against any person who has violated the TSR to obtain damages, restitution,
or other compensation, to enjoin the telemarketing, to enforce compliance, or to obtain such
further relief as the court may deem appropriate.13
7
The U.S. Department of Justice, List of Credit Counseling Agencies Approved Pursuant to 11 U.S.C. §111, available at:
U.S. Trustee Program | List of Credit Counseling Agencies Approved Pursuant to 11 U.S.C. § 111 | United States Department
of Justice (last visited February 5, 2024).
8
The CFPB, What is Credit Counseling, Aug. 2, 2023, available at: What is credit counseling? | Consumer Financial
Protection Bureau (consumerfinance.gov) (last visited February 5, 2024).
9
Id.
10
Experian, How Much Can a Debt Management Plan Save You?, Apr. 3, 2023, available at: Can a Debt Management Plan
(DMP) Save You Money? - Experian (last visited February 5, 2024).
11
15 U.S.C. s. 6106 defines “telemarketing” as “a plan, program, or campaign which is conducted to induce purchases of
goods or services, or a charitable contribution, donation, or gift of money or any other thing of value, by use of one or more
telephones and which involves more than one interstate telephone call. The term does not include the solicitation of sales
through the mailing of a catalog.”
12
15 U.S.C. s. 6102(a)(3).
13
15 U.S.C. s. 6103(a).
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The TSR, amongst other things, prohibits any person, such as a seller14 or telemarketer,15 from
engaging in deceptive telemarketing acts or practices which include, but are not limited to:16
 Before a customer consents to the purchase of services, failing to truthfully, clearly, and
consciously disclose specified material information, including specific information relating to
the sale of any debt relief service;17
 Misrepresenting in the sale of services any of the specified material information; and
 Causing billing information to be submitted for payment, or collecting or attempting to
collect payment for services without express verifiable authorization, except in specified
circumstances.
The specified disclosures for debt relief services include, to the extent applicable, information
relating to:18
 The amount of time necessary to achieve the represented results or to make a bona fide
settlement offer;
 The amount of money or the percentage of each outstanding debt that the customer must
accumulate before the debt relief service provider will make a bona fide settlement offer to
each of them;
 The use of the debt relief services that will likely adversely affect the customer’s
creditworthiness, may result in the customer being subject to collections or sued by creditors
or debt collectors, and may increase the amount of money the customer owes; and
 The customer’s funds held in an account being owned by the customer.
The TSR also prohibits abusive telemarketing acts or practices that restrict when a telemarketer
or seller may request or receive payment of any fee or consideration for any debt relief service
until or unless:19
 The telemarketer or seller has renegotiated, settled, reduced, or otherwise altered the terms of
at least one debt;
 The customer has made at least one payment pursuant to a specified agreement or plan; and
 The fee:
o Bears the same proportional relationship to the total fee for renegotiating, settling,
reducing, or altering the terms of the entire debt balance as the individual debt amount
bears to the entire debt amount; or
o Is a percentage of the amount saved as a result of the renegotiation, settlement, reduction,
or alteration.
14
16 C.F.R. s. 310.2(dd) defines “seller” as “any person who, in connection with a telemarketing transaction, provides, offers
to provide, or arranges for others to provide goods or services to the customer in exchange for consideration.”
15
16 C.F.R. s. 310.2(ff) defines “telemarketer” as “any person who, in connection with telemarketing, initiates or receives
telephone calls to or from a customer or donor.”
16
16 C.F.R. s. 310.3.
17
16 C.F.R. s. 310.2(o) defines “debt relief service” as “any program or service represented, directly or by implication, to
renegotiate, settle, or in any way alter the terms of payment or other terms of the debt between a person and one or more
unsecured creditors or debt collectors, including, but not limited to, a reduction in the balance, interest rate, or fees owed by a
person to an unsecured creditor or debt collector.”
18
16 C.F.R. s. 310.3(a)(1)(viii).
19
16 C.F.R. s. 310.4(a)(5).
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Florida law
Credit counseling services are regulated under part IV of ch. 817 of the Florida Statutes. A credit
counseling agency may provide credit counseling services or debt management services. 20 Credit
counseling services may include “confidential money management, debt reduction, and financial
education services.”21
There are several exceptions for which part IV does not apply, including:22
 Any debt management or credit counseling services provided in the practice of law;
 Any person23 who engages in debt adjustment to adjust the indebtedness owed to such
person;
 Specified entities or their subsidiaries, including:
o The Federal National Mortgage Association,
o The Federal Home Loan Mortgage Corporation,
o The Florida Housing Finance Corporation,
o A bank, bank holding company, trust company, savings and loan association, credit
union, credit card bank, or savings bank that is regulated and supervised by a specified
federal regulator or any state banking regulator,
o A consumer reporting agency,24 or
o Any subsidiary or affiliate of a bank holding company, its employees and its exclusive
agents acting under written agreement.
It is unlawful for any person to charge or accept more than the regulated fee or contribution 25
from a debtor residing in Florida while engaging in debt management services or credit
counseling services. Specifically, a fee or contribution:26
 May not be greater than $50 for the initial setup or consultation;
 May not be greater than $120 per year for additional consultations; or
 If debt management services are provided, the lesser of 15% of the amount paid monthly by
the debtor to the person or $75 per month.
Any person engaging in debt management services or credit counseling services must disburse to
the appropriate creditors all funds received from a debtor, less any permitted fees and credit
contributions, within 30 days after receipt of the funds. Such person is required to maintain a
separate trust account for the receipt and disbursement of any funds.27
20
Section 817.801(1), F.S.
21
Section 817.801(2), F.S.
22
Section 817.803, F.S.
23
Section 817.801(5), F.S., defines “person” as “any individual, corporation, partnership, trust, association, or other legal
entity.”
24
“Consumer reporting agency” means “any person which, for monetary fees, dues, or on a cooperative nonprofit basis,
regularly engages in whole or in part in the practice of assembling or evaluating consumer credit information or other
information on consumers for the purpose of furnishing consumer reports to third parties, and which uses any means or
facility of interstate commerce for the purpose of preparing or furnishing consumer reports.” 15 U.S.C. s. 1681a(f).
25
Section 817.801(3), F.S., defines creditor contribution as “any sum that a creditor agrees to contribute to a credit
counseling agency, whether directly or by setoff against amounts otherwise payable to the creditor on behalf of debtors.”
26
Section 817.802(1), F.S. Florida law does not prohibit any person who is providing debt management or credit counseling
services from imposing upon and receiving from a debtor a reasonable and separate charge or fee for insufficient funds
transactions. Section 817.802(2), F.S.
27
Section 817.805, F.S.
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Any person engaged in debt management services or credit counseling services must comply
with the following requirements:28
 Obtain from a licensed certified public accountant an annual audit that must include specified
accounts; and
 Obtain and maintain insurance coverage of minimum specified amounts for employee
dishonesty, depositor’s forgery, and computer fraud.
Any person who violates any provision of the credit counseling services provision under Part IV
commits an unfair and deceptive trade practice.29
Florida Deceptive and Unfair Trade Practices
The FDUTPA provides that unfair methods of competition, unconscionable acts or practices, and
unfair or deceptive acts or practices in the conduct of any trade or commerce are unlawful. 30 This
makes sellers and telemarketers subject to the enforcement actions identified in part II of ch. 501,
F.S., which include civil actions brought by the Attorney General and criminal prosecution by a
State Attorney in the appropriate judicial circuit. Civil actions may also include an injunction, an
action seeking damages, or a civil penalty up to $10,000 per violation.31
Florida Telemarketing Act
Although the Florida Telemarketing Act32 (the Act) does not contain explicit provisions on
telemarketing debt relief services, telemarketers who sell debt relief services in Florida are
nonetheless required to comply with the general provisions of the Act. Unless an exemption
applies,33 a commercial telephone seller or an entity providing substance abuse marketing
services must obtain a license from the Department of Agriculture and Consumer Services
(DACS) to conduct business in Florida.34 The Act requires