MURIEL BOWSER
MAYOR
July 1, 2024
Honorable Phil Mendelson
Chairman
Council of the District of Columbia
John A. Wilson Building
1350 Pennsylvania Avenue, NW, Suite 504
Washington, DC 20004
Dear Chairman Mendelson:
Pursuant to section 451 of the District of Columbia Home Rule Act (D.C. Official Code §
1-204.51) and section 202 of the Procurement Practices Reform Act of 2010 (D.C. Official
Code § 2-352.02), enclosed for consideration and approval by the Council of the District of
Columbia is proposed Modification No. M0017 to Contract No. CW95848 with Maximus US
Services, Inc. to exercise the remainder of option period two. The proposed modification is in
the not-to-exceed amount of $2,829,424.32 for the period of July 16, 2024 through December 5,
2024.
Under the proposed modification, Maximus US Services, Inc. shall continue to provide staff and
operate a full-service center of excellence tier one customer service center supporting
individuals who are applying and enrolling into health and human services programs through the
District of Columbia Access System.
I am available to discuss any questions you may have regarding the proposed modification. In
order to facilitate a response to any questions you may have, please have your staff contact
Marc Scott, Chief Operating Officer of the Office of Contracting and Procurement, at (202)
724-8759.
I look forward to the Council’s favorable consideration of this contract.
Sincerely,
 GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of Contracting and Procurement
Pursuant to section 202(c) of the Procurement Practices Reform Act of 2010, as amended, D.C.
Official Code § 2-352.02(c), the following contract summary is provided:
COUNCIL CONTRACT SUMMARY
(OPTION)
(A) Contract Number: CW95848
Proposed Contractor: Maximus US Services, Inc (Maximus)
Contract Amount (Remainder of Option Period Two): Not-to-exceed (NTE) $2,829,424.32
Unit and Method of Compensation: Fixed Hourly Rates
Term of Contract: July 16, 2024 to December 5, 2024
Type of Contract: Labor Hour
Source Selection Method: IFB Open-Market
(B) For a contract containing option periods, the contract amount for the base period and for
each option period. If the contract amount for one or more of the option periods differs from
the amount for the base period, provide an explanation of the reason for the difference:
Base Period Amount: $4,660,713.84 NTE
(December 6, 2021 through December 5, 2022)
(Council Approval A24-0474)
Option Period One Amount: $5,649,082.17 NTE
(December 6, 2022 through December 5, 2023)
The amount for option period one is more than the base period, because additional Customer
Service Representative positions were added in option period one.
(Council Approval CA24-0743)
Option Period Two Amount: $6,940,769.62 NTE
Partial of Option Period Two Amount: $3,138,979.56 NTE
(December 6, 2023 through June 5, 2024)
(Council Approval CA25-0525)
1
 Remainder of Option Period Two Amount: $3,801,790.06 NTE
(July 16, 2024 through December 5, 2024)
The amount for option period two is more than the base period because additional Customer
Service Representative positions were added and an equitable adjustment was applied in option
period two.
Option Period Three Amount: $4,879,324.32 NTE
The amount for option period three is higher than the base period due to the inflationary factors.
(December 6, 2024 through December 5, 2025)
Option Period Four Amount: $5,001,433.92 NTE
The amount for option period four is higher than the base period due to the inflationary factors.
(December 6, 2025 through December 5, 2026)
(C) The goods or services to be provided, the methods of delivering goods or services, and any
significant program changes reflected in the proposed contract:
The Government of the District of Columbia (the “District”), Office of Contracting and
Procurement (OCP), on behalf of the Department of Health Care Finance (DHCF) has a continued
need for a contractor to staff and operate a full-service Center of Excellence Tier 1 Customer
Service Center supporting individuals who are applying and enrolling into health and human
services programs through the District of Columbia Access System.
(D) The selection process, including the number of offerors, the evaluation criteria, and the
evaluation results, including price, technical or quality, and past performance components:
The solicitation utilized in the selection process was a two-step invitation for bids with step one
request for qualifications (RFQual) and step two invitation for bids (IFB). The RFQual solicitation
was issued to the open market with a 50% subcontracting requirement via the Office of Contracting
and Procurement (OCP) e-sourcing system (DOC559646) on July 13, 2021 in accordance with the
27 DCMR 1500. The solicitation closed on August 12, 2021 and 15 statements of qualifications
were received. The contracting officer evaluated each statement of qualifications in accordance
with 27 DCMR 1513 and determined eight bidders were qualified for award.
The step two IFB (DOC559648) was issued via email to the eight most qualified bidders on
October 1, 2021. The solicitation closed on November 9, 2021 and five bids were received. The
bids were evaluated based on price. The contracting officer determined Maximus US Services, Inc.
was the lowest, responsive and responsible bidder whose bid was most advantageous to the District.
The price proposed by Maximus US Services, Inc. was considered fair and reasonable. In
accordance with 27 DCMR 1541, the contracting officer awarded the contract to Maximus US
Services, Inc.
(E) A description of any bid protest related to the award of the contract, including whether the
protest was resolved through litigation, withdrawal of the protest by the protestor, or
voluntary corrective action by the District. Include the identity of the protestor, the grounds
alleged in the protest, and any deficiencies identified by the District as a result of the protest:
None
2
(F) The background and qualifications of the proposed contractor, including its organization,
financial stability, personnel, and performance on past or current government or private
sector contracts with requirements similar to those of the proposed contract:
The proposed contractor has demonstrated through past performance reports that its organization
has the history, organizational and technical experience, required to successfully meet the
requirements of the proposed contract. Likewise, it has been determined that the proposed
contractor maintains the financial resources, accounting and operational controls to successfully
fulfill the District’s requirement. The proposed contractor has been determined responsible in
accordance with the District’s standards of responsibility.
(G) A summary of the subcontracting plan required under section 2346 of the Small, Local, and
Disadvantaged Business Enterprise Development and Assistance Act of 2005, as amended,
D.C. Official Code § 2-218.01 et seq. (“Act”), including a certification that the subcontracting
plan meets the minimum requirements of the Act and the dollar volume of the portion of the
contract to be subcontracted, expressed both in total dollars and as a percentage of the total
contract amount:
The contractor provided a subcontracting plan with a set aside of at least 35% with a total dollar
amount of $990,298.51.
(H) Performance standards and the expected outcome of the proposed contract:
Department of Health Care Finance has a continued need for a contractor to staff and operate a full-
service Center of Excellence Tier 1 Customer Service Center supporting individuals who are
applying and enrolling into health and human services programs through the District of Columbia
Access System.
(I) The amount and date of any expenditure of funds by the District pursuant to the contract
prior to its submission to the Council for approval:
M011 - $ 488,601.20; December 26, 2023
M013 - $ 52,887.74; February 16, 2024
M015 - $ 430,876.80; May 15, 2024
(J) A certification that the proposed contract is within the appropriated budget authority for the
agency for the fiscal year and is consistent with the financial plan and budget adopted in
accordance with D.C. Official Code §§ 47-392.01 and 47-392.02:
The DHCF Agency Fiscal Officer certified that funding in the amount of $2,829,424.32 is
available.
(K) A certification that the contract is legally sufficient, including whether the proposed
contractor has any pending legal claims against the District:
The contract has been determined legally sufficient and the contractor has no pending legal claims
against the District.
3
(L) A certification that Citywide Clean Hands database indicates that the proposed contractor is
current with its District taxes. If the Citywide Clean Hands Database indicates that the
proposed contractor is not current with its District taxes, either: (1) a certification that the
contractor has worked out and is current with a payment schedule approved by the District;
or (2) a certification that the contractor will be current with its District taxes after the District
recovers any outstanding debt as provided under D.C. Official Code § 2-353.01(b):
On May 1, 2024, the Citywide Clean Hands database certified that the contractor is current with its
District taxes.
(M) A certification from the proposed contractor that it is current with its federal taxes, or has
worked out and is current with a payment schedule approved by the federal government:
The contractor has self-certified, via the Bidder/Offeror Certification form, that it is current with its
federal taxes.
(N) The status of the proposed contractor as a certified local, small, or disadvantaged business
enterprise as defined in the Small, Local, and Disadvantaged Business Enterprise
Development and Assistance Act of 2005, as amended; D.C. Official Code § 2-218.01 et seq.:
The contractor is not a certified local, small or disadvantaged business enterprise.
(O) Other aspects of the proposed contract that the Chief Procurement Officer considers
significant:
None
(P) A statement indicating whether the proposed contractor is currently debarred from providing
services or goods to the District or federal government, the dates of the debarment, and the
reasons for debarment:
The contractor does not appear on the Office of Inspector General Exclusions Database, the Federal
Excluded Parties List or the District’s list of Debarred and Suspended Contractors.
(Q) Any determination and findings issues relating to the contract’s formation, including any
determination and findings made under D.C. Official Code § 2-352.05 (privatization
contracts):
Determination and Findings for Contractor’s Responsibility, dated May 17, 2024
Determination and Findings for Price Reasonableness, dated May 17, 2024
(R) Where the contract, and any amendments or modifications, if executed, will be made
available online:
http://ocp.dc.gov
(S) Where the original solicitation, and any amendments or modifications, will be made available
online:
http://ocp.dc.gov
4
* Governmentofthe District ofColumbia
*
*
mmm Office oftheChief Financial Officer 1101 4Street, SW
Gm Office ofTax and Revenue Washington, DC 20024
Date of Notice: May 1, 2024 Notice Number: 10011821460 >
MAXIMUS INC FEIN: **-+#0588
1600 TYSONS BLVD STE 1400 Case ID: 4966797
MCLEAN VA. 22102-4893
CERTIFICATE
OFCLEANHANDS
As reported in the Clean Hands system, the above referenced individual/entity has no outstanding
liability with the District of Columbia Office of Tax and Revenue or the Department ofEmployment
Services. Asofthe date above, the individual/entity has complied with DC Code § 47-2862, therefore
this Certificate of Clean Hands is issued.
TITLE 47. TAXATION, LICENSING, PERMITS, ASSESSMENTS, AND FEES
CHAPTER 28 GENERAL LICENSE
SUBCHAPTER II. CLEAN HANDS BEFORE RECEIVING A LICENSE OR PERMIT
D.C. CODE § 47-2862 (2006)
§ 47-2862 PROHIBITION AGAINST ISSUANCE OF LICENSE OR PERMIT
Authorized By Melinda Jenkins
Branch Chief, Collection and Enforcement Administration
To validate this certificate, please visit MyTax.DC.gov. On the MyTax DC homepage, click the
“Validate a Certificate ofClean Hands” hyperlink under the Clean Hands section.
1101 4th Street SW, Suite W270, Washington, DC 20024/Phone: (202) 724-S045/MyTax.DC.gov
 GOVERNMENT OF THE DISTRICT OF COLUMBIA
Department of Health Care Finance
Office of the Chief Financial Officer
MEMORANDUM
TO: Nancy Hapeman
Acting Chief Procurement Officer
Office of Contracting and Procurement
THRU: Delicia V. Moore
Associate Chief Financial Officer
Human Support Services Cluster
FROM: Darrin Shaffer
Agency Fiscal Officer
Department of Health Care Finance
DATE: May 17, 2024
SUBJECT: Certification of Funding for DCAS Maximus US Services Option Period Two
The Office of the Chief Financial Officer hereby certifies that the sum of $3,145,400.64
Local Budget and Financial Plan for Fiscal Year 2024 to fund the costs associated with the Department of Health Care
Maximus US Services contract to staff and operate a Center of Excellence Tier 1 Customer Service
Center to support the District of Columbia Access System (DCAS). This certification supports the Contact Center
contract beginning June 28, 2024, through December 5, 2024. This request replaces the previously approved funding
certification dated April 30, 2024. The fund allocation is as follows:
Vendor: Maximus US Services Contract# CW95848
Fiscal Year 2024 Funding: 06/28/24 - 09/30/24
DIFS DIFS Cost DIFS DIFS
Agency Project Award Sub Task Allocation Total
Fund Center Program Account
HT0 4025002 70154 700083 7132001 200881 2001521 23.03 42.75% $835,039.24
HT0 1010001 70154 700083 7132001 - - - 14.25% $278,346.41
JA0 4020002 70321 100071 7132001 400553 2001689 23.01 13.50% $263,696.60
HT0 1010001 70154 700079 7132001 - - - 13.50% $263,696.60
HT0 1010001 70154 700079 7132001 - - - 16.00% $312,529.31
FY24 Maximus US Services - Parent ID - 10360 Total $1,953,308.16
Fiscal Year 2025 Funding: 10/1/2024 12/5/2024
DIFS DIFS Cost DIFS DIFS
Agency Project Award Sub Task Allocation Total
Fund Center Program Account
HT0 4025002 70154 700083 7132001 200881 2001984 25.45 42.75% $509,619.54
HT0 1010001 70154 700083 7132001 - - - 14.25% $169,873.18
JA0 4020002 70321 100071 7132001 400553 2002085 23.01 13.50% $160,932.48
HT0 1010001 70154 700079 7132001 - - - 13.50% $160,932.48
HT0 1010001 70154 700079 7132001 - - - 16.00% $190,734.80
FY25 Maximus US Services - Parent ID - 10360 Total $1,192,092.48
441 4th St. NW, Suite 900 South, Washington, D.C. 20001 (202) 442-5988 FAX (202) 478-1373
thirty-day Congressional layover, funds will be sufficient to pay for fees and costs associated with the contract. There is
no fiscal impact associated with the contract.
Should you have any questions, please contact me at (202) 442-9079.
441 4th St. NW, Suite 900 South, Washington, D.C. 20001 (202) 442-5988 FAX (202) 478-1373
 GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of the Attorney General
A TTORNEY G ENERAL
BRIAN L. SCHWALB
Commercial Division
M EM O RAND UM
TO: Tomás Talamante
Director
Office of Policy and Legislative Affairs
FROM: Robert Schildkraut
Section Chief
Government Contracts Section
DATE: June 14, 2024
SUBJECT: Approval of Partial Option Year Exercise for Customer Service Center
Staffing
Contract Number: CW95848
Contractor: Maximus US Services, Inc.
Proposed Contract Amount: NTE $3,801,790.06
This is to Certify that this Office has reviewed the above-referenced Contract and that we have
found it to be legally sufficient. If you have any questions in this regard, please do not hesitate to
call me at (202) 724-4018.
______________________________
Robert Schildkraut
400 6th Street NW, Suite 9100, Washington, DC 20001 (202) 727-3400
 1. Contract Number Page of Pages
AMENDMENT OF SOLICITATION / MODIFICATION OF CONTRACT CW95848 1 3
2. Amendment/Modification Number 3. Effective Date 4. Requisition/Purchase Request No. 5. Solicitation Caption
DCAS Tier 1 Customer Service
M0011 December 6, 2023 Center
6. Issued by: Code 7. Administered by (If other than line 6)
Office of Contracting and Procurement Department of Healthcare Finance
441 4th Street NW, Suite 330S 441 4th Street, N.W. Suite 900S
Washington, DC 20001 Washington, DC 20001
8. Name and Address of Contractor (No. street, city, county, 9A. Amendment of Solicitation No.
state and zip code)