MURIEL BOWSER
MAYOR
June 13, 2023
Honorable Phil Mendelson
Chairman
Council of the District of Columbia
John A. Wilson Building
1350 Pennsylvania Avenue, NW, Suite 504
Washington, DC 20004
Dear Chairman Mendelson:
Pursuant to section 451 of the District of Columbia Home Rule Act (D.C. Official Code § 1-
204.51) and section 202 of the Procurement Practices Reform Act of 2010 (D.C. Official Code §
2-352.02), enclosed for consideration and approval by the Council of the District of Columbia is
the proposed Modification No. M005 to Contract No. DCHBX-2023-C-0001 between Maximus
US Services, Inc. (Maximus), and the DC Health Benefit Exchange Authority (HBX), to exercise
option year one in the amount of $5,552,535.88. The period of performance is October 1, 2023
through September 30, 2024.
Under the contract, Maximus will provide operational support needed for a successful Exchange
Contact Center, through which District residents and small businesses receive quality technical
and enrollment support for DC Health Link.
My administration is available to discuss any questions or concems you may have regarding the
Proposed contract. In order to facilitate a response to any questions you may have, please have
your staff contact Kenneth Wallington, HBX Contracting Officer at (202) 679-5952.
I look forward to the Council’s favorable considerationofthis contract.
Sincerely,
Muridl Bows
Pursuant to section 202(c-3) of the Procurement Practices Reform Act of 2010, as amended,
D.C. Official Code § 2-352.02(c-3), the following contract summary is provided:
COUNCIL CONTRACT SUMMARY
(Options)
(A) Contract Number: DCHBX-2023-C-0001
Proposed Contractor: Maximus US Services, Inc.
Contract Amount (Option Period): $5,552,535.88 Option Year One
Term of Contract: October 1, 2023, through September 30, 2024
Type of Contract: Fixed-Price with Equitable Adjustment
(B) Identifying number of the underlying contract, including the identifiers assigned to the
underlying contract by the Council for the base period and any subsequent option
periods:
Legislation Number: CA24-0495 (Base Year)
(C) A statement that Citywide Clean Hands database indicates that the proposed
contractor is current with its District taxes. If the Citywide Clean Hands Database
indicates that the proposed contractor is not current with its District taxes, either: (1) a
certification that the contractor has worked out and is current with a payment
schedule approved by the District; or (2) a certification that the contractor will be
current with its District taxes after the District recovers any outstanding debt as
provided under D.C. Official Code § 2-353.01(b):
The Citywide Clean Hands database indicates that the proposed contractor is IN compliance
with OTR & DOES taxes as of May 2, 2023.
(D) A statement that the proposed contract is within the appropriated budget authority for
the agency for the fiscal year and is consistent with the financial plan and budget
adopted in accordance with D.C. Official Code §§ 47-392.01 and 47-392.02:
The Agency Fiscal Officer has certified in the attached funding certification memorandum
that funding for $5,552,535.88 is available within the appropriate budget authority for the
agency for fiscal year 2024.
 Government of the District of Columbia
Office of the Chief Financial Officer 1101 4th Street, SW
Office of Tax and Revenue Washington, DC 20024
Date of Notice: May 2, 2023 Notice Number: L0009541895
MAXIMUS US SERVICES, INC. FEIN: **-***7682
1600 TYSONS BOULEVARD FL 12TH - TAX DEPT. Case ID: 1505834
MCLEAN VA 22102-4893
CERTIFICATE OF CLEAN HANDS
As reported in the Clean Hands system, the above referenced individual/entity has no outstanding
CO
liability with the District of Columbia Office of Tax and Revenue or the Department of Employment
Services. As of the date above, the individual/entity has complied with DC Code § 47-2862, therefore
this Certificate of Clean Hands is issued.
TITLE 47. TAXATION, LICENSING, PERMITS, ASSESSMENTS, AND FEES
CHAPTER 28 GENERAL LICENSE
SUBCHAPTER II. CLEAN HANDS BEFORE RECEIVING A LICENSE OR PERMIT
D.C. CODE § 47-2862 (2006)
PY
§ 47-2862 PROHIBITION AGAINST ISSUANCE OF LICENSE OR PERMIT
Authorized By Melinda Jenkins
Branch Chief, Collection and Enforcement Administration
To validate this certificate, please visit MyTax.DC.gov. On the MyTax DC homepage, click the
“Validate a Certificate of Clean Hands” hyperlink under the Clean Hands section.
1101 4th Street SW, Suite W270, Washington, DC 20024/Phone: (202) 724-5045/MyTax.DC.gov
 GOVERNMENT OF THE DISTRICT OF COLUMBIA
DC Health Benefit Exchange Authority
Office of the Agency Chief Financial Officer
MEMORANDUM
TO: Kenneth Wallington
Contracting Officer
Health Benefit Exchange Authority (HBX)
THRU: Delicia V. Moore
Associate Chief Financial Officer
Human Support Services Cluster
FROM: Marjorie V. Edmonds
Agency Chief Financial Officer
Health Benefit Exchange Authority
DATE: May 18, 2023
SUBJECT: Certification of Funding Availability for Option Year 1 for Maximus
(Contract DCHBX-2023-C-0001)
The Office of the Chief Financial Officer herby certifies that the HBX portion, $5,190,957.87,
listed in the table below, is included in the District’s Budget and Financial Plan to be submitted
to Congress by the Chairman of the Council to the Speaker of the House of Representatives for
Fiscal Year 2024.
Agency Period of Performance Allocation
HBX 10/01/2023 – 09/30/2024 $5,190,957.87
HBX (MA Agreement) 10/01/2023 – 09/30/2024 361,578.01
Total: $5,552,535.88
Upon approval by Congress of the District’s Budget and Financial Plan, these funds will be
sufficient to pay for fees and costs associated with the Contract. In addition, $361,578.01 of the
contract will be funded subject to the approval of the FY24 partnership agreement between HBX
and the Massachusetts Health Connector. There is no fiscal impact associated with the Contract.
If you have further questions, please contact Marjorie Edmonds, Health Benefits Exchange
Authority Chief Financial Officer at (202) 503-5272.
1225 I Street, N.W., Washington, D.C. 20005 (202) 715-7576 FAX (202)730-1658
 GOVERNMENT OF THE DISTRICT OF COLUMBIA
LEGAL SUFFICIENCY MEMORANDUM
TO: Nicole Matthews
Senior Contract Specialist
FROM: Brian K. Flowers
General Counsel
DATE: May 22, 2023
SUBJECT: Legal Sufficiency Review of Contract No. DCHBX-2023-C-0001 with Maximus
US Services, Inc.
The proposed contract action is to award a contract to Maximus US Services, Inc, in the amount
of $5,552,535.88, for the term October 1, 2023 through September 30, 2024. The purpose of this
contract is to provide District residents and small businesses with quality technical and
enrollment support for DC Health Link through the Exchange Contact Center (ECC). The ECC
roles and responsibilities are specified in the Affordable Care Act and the Heath Benefit
Exchange Authority Establishment Act of 2011. 1 The contractor will provide all the necessary
operational support needed for a successful ECC. Maximus US Services, Inc. will work closely
with HBX to continuously improve the quality of information and services provided to District
residents and small businesses.
This is to Certify that this Office has reviewed the above-referenced legislation and has found it to
be legally sufficient. If you have any questions regarding this certification, please do not hesitate
to contact me at (202)812.8444.
________________________________
Brian K. Flowers
1
Effective March 2, 2012 (D.C. Law 19-94; D.C. Official Code § 31-3171.01 et seq.).
1100 15th Street, NW, 8th Floor, Washington, DC 20005
 1. Contract Number Page of Pages
AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT
DCHBX-2023-C-0001 1 1
2. Amendment/Modification Number 3. Effective Date 4. Requisition/Purchase Request No. 5. Solicitation Caption
M005 1-Oct-23 Exchange Contact Center
6. Issued By: Code 7. Administered By (If other than line 6)
DC Benefit Exchange Authority
1225 "I" Street, NW., 4th Floor
Washington, DC 20005
202/741-0846
8. Name and Address of Contractor (No. Street, city, country, state and ZIP Code) (X) 9A. Amendment of Solicitation No.
Maximus US Services, Inc. 9B. Dated (See Item 11)
1891 Metro Center Drive
Reston, VA 20790 10A. Modification of Contract/Order No.
Attn: Eric Ruben DCHBX-2023-C-0001
703/251-8500 10B. Dated (See Item 13)
Code Facility 19-May-22
11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS
The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended. is not extended.
Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the
amendment number. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS
PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change
an offer already submitted, such change may be made by letter or fax, provided each letter or telegram makes reference to the
solicitation and this amendment, and is received prior to the opening hour and date specified.
12. Accounting and Appropriation Data (If Required)
13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,
IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14
A. This is a change order is issued pursuant to the contract.
B. The above numbered contract/order is modified to reflect the administrative changes (such as changes in paying office, appropriation
date, etc.)
C. This is a supplemental agreement to the above-numbered contract/order for
negotiated equitable adjustments, to formalize a letter contract or to reflect other agreements to modify the terms of the contract.
D. Other (Specify type of modification and authority)
X
Exercise Option Year One
E. IMPORTANT: Contractor is not, X is required to sign this document and return 1 copies to the issuing office.
14. Description of amendment/modification (Organized by UCF Section headings, including solicitation/contract subject matter where feasible.)
Contract No.: DCHBX-2023-C-0001 is hereby being modified as follows:
1. In accordance with Section D.2 of the contract, Option Year One is hereby exercised for the period of
October 1, 2023, through September 30, 2024, in the amount of $5,552,535.88.
2. U.S. Department of Labor Wage Determination No.: 2015-4281, Revision 25, dated 12/27/2022 is hereby
incorporated.
CONTRACT RECAP
Base Year 10/1/2022- 9/30/2023 $3,435,708.66
MOD# M001- CA Reassigment
MOD# M002- Equitable Adjustment $11,979.65
MOD# M003- Contract ceiling increase $3,494.96
MOD# M004- Contract ceiling increase $865,268.18
MOD# M00- Contract Option Year One 10/1/2023- 9/30/2024 $5,552,535.88
TOTAL CONTRACT CEILING $9,868,987.33
Except as provided herein, all terms and conditions of the document referenced in Item (9A or 10A) remain unchanged and in full force and effect
15A. Name and Title of Signer (Type or print) 16A. Name of Contracting Officer
Kenneth Wallington
15B. Name of Contractor 15C. Date Signed 16B. District of Columbia 16C. Date Signed
(Signature of person authorized to sign) (Signature of Contracting Officer)
 GOVERNMENT OF THE DISTRICT OF COLUMBIA
HBY
DC Health Benefit
Exchange Authority
May 18, 2022
Sent via email to: ericrubin@maximus.com
Maximus US Services, Inc.
1891 Metro Center Drive
Reston, VA 20190
RE: _ Noticeof Contract Award
Contract No.: DCHBX-2023-C-0001
Call Center Services
Dear Mr. Rubin,
Enclosed for your records is a fully executed copy of the above-referenced contract. This contract including all
documents incorporated by reference shall constitute this award.
‘The Contract Administrator (CA) and your primary point of contact is:
Alison Muse
Health Benefit Exchange Authority
1225 I Street, NW 4" Floor
Washington, DC 20005
202-317-0280 (cell)
alison.muse@de.gov
‘Thank you for your participation in this procurement and we welcome your continued interest in future
contracting opportunities with the District of Columbia Government. Should you have any questions or concems
regarding this letter, feel free to contact me at 202-741-0846 or at Kenneth.Wallington@de.gov.
Sincofel
Kenneth Wallington
Contracting Officer
1225 1 Street, NW 4th Floor, Washington, DC 20005
 ee
Himes ~_ DISTRICT OF COLUMBIA HEALTH BENEFIT EXCHANGE AUTHORITY (DCHBX) CONTRACT/AWARD
1. Contract Number [2 Eflecve Date [3: Requisition/Purchase RequesUProject No Page | of57
DCHBX.2023-C-0001 October 1, 2022
|. Name and Address of Contractor: 5. Delivery Address:
DC Health Benefit Exchange Authority (HBX)
Maximus US Services, Inc. 1225 “I” Street, NW 4 Floor
1891 Metro Center Drive Washington, DC 20005
Reston, VA 20190 [6. Contractor shail submit all invoices to:
703-251-8500
Attn: Erie Rubin Electronically via the DC Vendor Portal:
https:llvendorportal.de.qov
7. Reserved
orfuture use 8. Accounting and Appropriation Data
]9A. tem [9B. Supplies/Services J8C. Quantity 90. Unit 9. Unit Price —_[9F. Total
[Call Center Services- SEE SECTIONB- PRICE $3,435,708.66
[SCHEDULE
(ContractingOfficer will Complete Item 10 or 11 as Applicable: item 101s Applicable
|(X) 10. CONTRACTOR'S NEGOTIATED AGREEMENT [1 #1. AWARD (Contraciornot
is required to signthis document)
|(Contractoris required to sign this document and retum copies
to issuing office)
IContractor agrees to fumish and deliver all tems or perform all Yourofferon Soliitaion Number including the additions or changes
he services set forth or otherwise identified above and on any Imade by you which additions or changesareset fort in full above is
[continuation sheets for he consideration stated herein. The hereby accepted as tothe items listed aboveand on any continuation
rights and obligations ofthe parties to this contract shall be [sheets. This award consummates the contract which consists of the
|subject to and governed bythefollowing documents: (a) this flowing documents:
lawardicontract,(b) the solicitation, i any, and (c) such (a) The Government's solicitation and your offer, and (b) this
provisions, representations, certification, and specifications, as lawardicontract.Nofurther contractual document is necessary.
lare attached or incorporated by reference herein. (Attachments
are listed herein.)
2A. Name and Title of Signer (Type or print) 113A. NameofContracting Officer
Kaila Iglehart - Director, Contracts Kenneth Wallington, Contracting Officer
128. 12C. Date 138. Dis ofColumt 13C. Date
Bide 04/19/2022 y
(Authorized| 2's Signature)|
5/19/2022
= tractin Signature)
HBX
Eange
hat
DCHBX-2023-C-0001
HBX Call Center Services
SECTION B PRICE SCHEDULE/SCENARIOS
B.1 The District of Columbia Health Benefit Exchange Authority (HBX) is seeking a contractor to
staff and train customer service representatives and supporting staff to operate a contact center.
The contact center supports consumers who are applying for and enrolling into health coverage
through the District’s Marketplace, DC Health Link.
B.1.1 HBX will consider up to two contract awar