The General Assembly Substitute Bill No. 545 aims to enhance the quality of service standards for telecommunications and eliminate remote reconnection fees. It introduces new definitions and amendments to existing laws, particularly in section 16-247a, where it updates the definition of "incumbent local exchange carrier" to refer specifically to telephone companies that began service prior to the federal Telecommunications Act of 1996. The bill also modifies the definition of "telecommunications service" and establishes a clearer framework for distinguishing between competitive and noncompetitive services. Additionally, it mandates the Public Utilities Regulatory Authority (PURA) to set and enforce quality of service standards for all telephone companies and certified telecommunications providers, requiring them to submit semiannual compliance reports and outlining penalties for non-compliance.

Moreover, the bill prohibits telecommunications companies from charging reconnection fees for remote reconnections after a temporary service disconnection, while allowing them to require customers to settle outstanding balances before service restoration, with exceptions for residential customers over sixty or those with disabilities. It clarifies that the bill does not apply to fees for new account establishment or equipment activation. Violations of these provisions may result in civil penalties and the requirement to reimburse unlawfully charged fees. The PURA is granted enforcement authority to ensure compliance with these regulations, which are set to take effect on October 1, 2025.

Statutes affected:
Committee Bill: 16-247p
ET Joint Favorable: 16-247p
File No. 421: 16-247p
JUD Joint Favorable: 16-247p