The proposed bill, General Assembly Proposed Bill No. 164, aims to establish a task force dedicated to studying and making recommendations for the expansion of services provided by the 2-1-1 Infoline program, which is operated by the United Way of Connecticut. The bill seeks to amend title 17b of the general statutes to include provisions for this task force, which will focus on identifying the necessary state support to enhance the program. Key objectives include increasing the program's staff by 20% to accommodate a rise in call volume, reducing call wait times to five minutes or less, and preparing a report on the findings and recommendations to be submitted to the relevant legislative committee by July 1, 2026.

The statement of purpose emphasizes the need for state support to improve the services offered by the 2-1-1 Infoline program, which plays a crucial role in connecting individuals with essential resources and services. The establishment of this task force is intended to ensure that the program can effectively meet the growing demand for assistance and enhance its overall efficiency and responsiveness.