House Bill No. 5455, also known as Special Act No. 24-4, is a legislative act focused on improving the efficiency of the Department of Social Services (DSS) in Connecticut with respect to determining eligibility for medical assistance and responding to telephonic requests for information or assistance. The bill mandates that the Commissioner of Social Services conduct a study on the current efficiency levels of the DSS in making eligibility determinations for medical assistance as per section 17b-80 of the general statutes, and in handling telephonic inquiries.

The bill requires the Commissioner to submit a report by October 1, 2024, to the joint standing committee of the General Assembly that oversees human services. This report must include the percentage of medical assistance eligibility determinations made within the prescribed time periods, the average wait time for individuals calling the department for information or assistance, and recommendations for improving efficiency in these areas. Additionally, the Commissioner is instructed to provide quarterly reports on the collected data to the Council on Medical Assistance Program Oversight until July 1, 2026. The bill does not include any insertions or deletions of legal language from current law, as it primarily directs the study and reporting of information regarding the DSS's efficiency. The act was approved on May 30, 2024.