Substitute Bill No. 3 is a comprehensive piece of legislation aimed at enhancing consumer protection, promoting digital equity, and ensuring access to affordable broadband Internet services. The bill defines key terms related to broadband services and establishes a public policy to provide residents with reliable and affordable Internet, supporting various aspects of modern life such as education and healthcare. It introduces the "Net Equality Program," which requires qualified broadband providers to offer affordable services to eligible households and mandates annual reporting on service provision. The bill also sets minimum speed requirements for affordable broadband service and prohibits state agencies from contracting with providers that do not comply with these requirements. Additionally, the bill addresses deceptive fees in consumer goods and services, requiring businesses to disclose all mandatory fees upfront. It also restricts the purchase and use of small unmanned aircraft systems from certain foreign entities by public entities in the state.

The bill further includes provisions on net neutrality, requiring broadband providers to comply with principles such as no blocking, throttling, or paid prioritization, and to disclose their network management practices. Providers must register and certify compliance annually, with a certificate of net neutrality compliance issued to those meeting the criteria. The bill allows for complaints and civil penalties in cases of noncompliance and includes waivers for paid prioritization under certain conditions. It also covers streaming services, ensuring subscribers are not charged after cancellation and are entitled to pro rata rebates. Additionally, the bill addresses the repair of electronic and appliance products, mandating manufacturers to provide necessary documentation, parts, and tools for repair on fair and reasonable terms. It limits manufacturers' liability for unauthorized repairs, except in cases of inherent defects, and outlines exemptions for compliance under specific circumstances. Violations are considered unfair trade practices, and the bill specifies effective dates and amendments to existing law.