Substitute House Bill No. 5314 is an act that introduces new consumer protection measures for agreements with automatic renewal or continuous service provisions. It requires businesses to clearly disclose the terms of such agreements, including the automatic renewal clause, the actions required to prevent renewal, recurring charges, term length, and any material changes to the terms. The bill mandates that businesses provide a toll-free number, email, postal address, or online means for consumers to cancel these services and prohibits charging consumers without obtaining affirmative consent. Additionally, businesses must allow consumers to easily terminate services online and provide paper bills upon request without charge. The bill also ensures that subscribers are not charged for services after requesting disconnection and are entitled to a pro rata rebate if the request is made before the end of the billing period.

The bill also amends regulations concerning holding companies and their control over utility and service providers. It removes "broadband Internet access service provider" from the list of entities that a holding company can control and changes the presumption of control from ownership of ten percent or more of the voting securities to more than forty percent. It requires written application and approval from the Public Utilities Regulatory Authority (PURA) for any entity seeking to become a holding company with control over specified service providers. The bill sets timelines for PURA to act on applications and requires the holding company to adjust its board of directors to include a proportional percentage of Connecticut-based directors. Furthermore, the bill exempts certain telecommunications entities from requiring approval for internal reorganizations and mandates that advertised ticket prices for entertainment events must disclose the total price, including service charges.