This bill proposes to amend the Arizona Revised Statutes by adding new sections 20-3104 and 20-3105, which will establish requirements for health care insurers regarding the denial of claims and prior authorizations. Under the new provisions, if a health care insurer denies a claim, they must provide a contact number or email for inquiries and deliver a substantive response to questions about the denial within two business days. Similar requirements will apply to prior authorization denials, ensuring that insurers are accountable for their decisions and that consumers have access to timely information.

The bill does not alter any existing statutes, as it introduces these requirements as new legal language without deleting or modifying current laws. The new sections will take effect on June 30, 2027, thereby providing a timeline for implementation and compliance by health care insurers in Arizona.

Statutes affected:
Introduced Version: 20-3104, 20-3105