This bill proposes updates to section 40-464 of the Arizona Revised Statutes concerning the Residential Utility Consumer Office. It modifies the language regarding the execution of contracts by replacing the pronoun "his" with "the director's," clarifying that the director is responsible for making and executing necessary contracts. Additionally, it specifies that all consumer contacts regarding service quality or quantity will continue to be recorded, and the office will advise consumers on further assistance, maintaining the existing referral process to the Corporation Commission Utilities Division Consumer Services Section.

Furthermore, the bill introduces a new provision that mandates the director to intervene in public service corporation rate cases when a proposed rate increase for residential customers is one hundred percent or more. This insertion aims to enhance consumer protection by ensuring that significant rate increases are scrutinized and addressed by the director, thereby strengthening the oversight role of the Residential Utility Consumer Office.

Statutes affected:
Introduced Version: 40-464