This bill proposes to amend current statutes by adding a new section, 20-3103, to the Arizona Revised Statutes. Under this new provision, if a health care insurer denies a claim or prior authorization for any reason, they are required to provide a telephone number or email address for an individual or department that can offer a detailed explanation regarding the denial. Additionally, the insurer must provide a substantive response to any inquiries about the denial within two business days of receiving those questions.

The bill also establishes an effective date of July 1, 2026, for the new requirements. The existing language regarding the substantive response timeframe remains unchanged, ensuring that the new provisions complement the current law without altering its core stipulations.

Statutes affected:
Introduced Version: 20-3103
House Engrossed Version: 20-3103