The proposed bill amends Arizona Revised Statutes by adding a new chapter that establishes protections for residential utility services, specifically regarding heating and air conditioning. Under the new provisions, utilities are prohibited from disconnecting service when temperatures are forecasted to drop below 32 degrees Fahrenheit for heating or exceed 90 degrees Fahrenheit for air conditioning. Additionally, utilities must offer reasonable payment arrangements that allow customers at least six months to pay outstanding balances without interest. If a customer fails to honor this arrangement, disconnection can occur under specified temperature conditions.

Furthermore, the bill introduces additional protections for vulnerable populations, including households with incomes at or below 200% of federal poverty guidelines, individuals with disabilities, seniors, pregnant women, young children, and those using life-support equipment. It mandates that utilities delay disconnection for 30 days upon receiving written notice from a medical professional if disconnection would harm the customer's health, with a possible extension of an additional 30 days if the medical condition persists. Utilities are also required to inform customers about low-income assistance programs before any disconnection occurs.