The proposed bill aims to prohibit insurance companies and appraisers from mandating that insured individuals use specific facilities for the repair or replacement of damaged motor vehicle safety glass. It introduces a new section to the Arkansas Code, specifically 23-66-322, which defines "motor vehicle safety glass" and outlines the rights of insured individuals regarding their choice of repair facilities. The bill stipulates that appraisers cannot require repairs to be conducted at designated shops and that insurance companies cannot pressure insured individuals into using specific providers or imply that choosing a different facility may lead to delays or lack of guarantees.

Additionally, the bill mandates that insurance representatives must inform insured individuals of their right to select their preferred glass shop during initial communications. It also prohibits claims representatives from directing insured individuals to shops owned by the insurance company or its affiliates unless they provide at least one alternative option. Violations of these provisions are classified as unfair trade practices and are subject to penalties under the Deceptive Trade Practices Act, enhancing consumer protection in the motor vehicle safety glass repair process.