This bill aims to protect consumers by prohibiting insurance companies and appraisers from mandating that insured individuals use specific facilities for the repair or replacement of damaged motor vehicle safety glass. It introduces a new section to the Arkansas Code, defining "motor vehicle safety glass" and outlining the rights of insured individuals regarding their choice of repair facilities. Specifically, it prohibits appraisers from requiring repairs to be conducted at designated shops and prevents insurance companies from suggesting that choosing a non-participating facility may lead to delays or lack of guarantees for the work performed.

Additionally, the bill mandates that insurance representatives inform insured individuals of their right to select their preferred glass shop during initial communications. It also stipulates that if a claims representative does not provide the name of at least one alternative glass shop, they cannot direct the insured to a shop owned by the insurance company or its affiliates. Violations of these provisions are classified as unfair trade practices and are subject to penalties under the Deceptive Trade Practices Act, enhancing consumer protection in the insurance and repair process.